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  • We are currently working with a client, and they reported that they are unable to upload evidence to

We are currently working with a client, and they reported that they are unable to upload evidence to

Bảo Phạm Gia
March 26, 2026

1. We are currently working with a client, and they reported that they are unable to upload evidence to Xray (happens when the users upload many files fast). We’re not sure what the issue is. This happens to many users (see first 4 file below). z7660313476218_c1122a45539e92cb9a91a8013dd4bc6c.jpgz7660301785802_6480eed6949a040abb1dcc7f60d00a6b.jpgz7660301544093_4a51b7c13cd8300d146079000c3ed5c5.jpgz7660301564193_468444311fb651cdac6cb1e4182d1e60.jpg
2. The client also reported that when they open 5–10 tabs, Xray requires reloading again. This happens to many users (see the rest of the files, including two har file).
image (22).pngimage (21).pngimage (35).jpeg

1 answer

0 votes
Trudy Claspill
Community Champion
March 26, 2026

Hello @Bảo Phạm Gia 

Have you considered contact Xray support?

Contact information can be found in their Marketplace listing.

https://marketplace.atlassian.com/apps/1229688/xray-enterprise-test-management-for-jira?hosting=cloud&tab=support

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