Want to prompt resolution field with drop down list to select when issue is closed.

[Karthikeyan Devi]

I am trying to prompt the resolution field for the users to select the resolution status, when the issue is closed.

For Example: 

When issue is closed, I would like to have the Resolution Field prompted with default values like Won't Fix, Cannot Reproduce, Not Needed, Duplicate, Obsolete.

[Nic Brough -Adaptavist- · Accepted solution]

Edit the workflow, finding and editing the closed transition(s).  Add a screen to them, one that has the resolution field on it (doesn't need any other fields)

[Karthikeyan Devi]

@Nic Brough -Adaptavist- , I could not understand what do you mean Edit the workflow, finding and editing the closed transition(s).

[Nic Brough -Adaptavist-]

The workflow is the steps an issue goes through as part of your process, with each step having a name (status).

A transition is an action, trigged somehow, that moves an issue from one step to another.

So, "when the issue is closed", that is being done by someone clicking on the trigger in the ui (or an automation or script).  

Transitions can have screens attached to them.  (Screens are lists of fields)  When they do, the user will be offered the attached screen.

So, go find the "close issue" transition in your workflow and add a screen to it, making sure it is a screen that includes resolution.

[Karthikeyan Devi]

Hi @Nic Brough -Adaptavist- Thanks for the explanation and it helped me, But the selected resolution status is not getting updated in my Ticket instead it is still showing as "Unresolved"

Can you please help me with this?

[Nic Brough -Adaptavist-]

If you are getting the pop-up screen with resolution on it, then that should set the resolution to the selected value.

However, if it's not being set, then that suggests that you have a post-function on the transition that says "clear the resolution".  You'll need to remove that.

[Karthikeyan Devi]

@Nic Brough -Adaptavist-  Here is the screen Capture of my Post Function, I don't see any Condition to clear Resolution.

[Nic Brough -Adaptavist-]

Ah, you're not using the standard post-function I usually use.  See the first post-function on the list - that needs to be removed.

[Sachin]

Hello @Karthikeyan Devi , see Jira issues need a resolution  for some guidance

[Karthikeyan Devi]

@Sachin I have tried this but did not help to prompt a resolution field with default values in drop down.