Want to know how to create JIRA dashboard for reporting number of jira tickets processed in a specif

[Sabbavarapu Rohini Devi]

Want to know how to create JIRA dashboard for reporting number of jira tickets processed in a specif jira project queue or by specific users

[Chitra Nagdeo]

Hey @Sabbavarapu Rohini Devi ,

Welcome to Atlassian community!

To Create a Jira Dashboard

• Go to Dashboards → Create Dashboard.

• Enter a name, description, and set sharing permissions.

• Click Create.

Create a Filter Using JQL

For a Specific Project Queue

• Go to Filters → Create filter.

• Use the JQL that defines your queue. For example:

project = "YOURPROJECTKEY" AND status in ("In Progress", "Done")

For Tickets Processed by Specific Users

• Use JQL like:

project = "YOURPROJECTKEY" AND status = Done AND assignee in (user1, user2)

How to Add a Gadget to Dashboard

• On your dashboard, click Edit (pencil icon).

• Click Add Gadget.

• Search for the gadget (e.g., "Filter Results", "Issue Statistics").

• Add the gadget and configure it to use your saved filter.

• Adjust display fields and options as needed.

• Save the gadget.

Recommended Gadgets

To achieve effective dashboard reporting, you can utilize the following gadgets:

• Filter Results: Shows a list of issues matching your filter.

• Issue Statistics: Shows counts grouped by a field (e.g., status, assignee).

• Pie Chart: Visualizes issue counts by a field (e.g., assignee, status).

• Two Dimensional Filter Statistics: Cross-tabulates counts by two fields (e.g., status vs. assignee).

• Created vs Resolved Chart: Shows trends over time.

• Filter Count: Shows a single number for the count of issues in a filter.

I hope the above information will help you achieve the necessary configuration.

Have a good day!

Regards
Chitra Nagdeo

[Danut M _StonikByte_]

Hi @Sabbavarapu Rohini Devi,

Welcome to the Atlassian Community!

The Jira gadgets mentioned by @Chitra Nagdeo could be of great help as they all display issue counts in various forms. 

But if you happen to have our Great Gadgets app installed, you can calculate and display the number of devices in many other ways, these gadgets being very flexible and easy to configure:

Advanced Issue Filter Formula gadget - can calculate the counts of up to 9 filters, as well as sum of a field, average, min or max etc.

It can be configured to automatically color a value based on value ranges.

Issue Filter Formula gadget - can calculate the count, sum of a field, average, min or max etc. from a filter and can be configured to display result as number, number colored by value, or gauge chart.

Pivot Table & Pivot Chart gadget - can display the count form a filter by splitting data by multiple fields. The result can be in form of table, heatmap table or charts of various type

For more examples, see this article: https://community.atlassian.com/forums/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Danut