Want to assign a issue to some other person ,if the the assgined person is on vocation

[lovepreet Singh]

Want to assign a issue to some other person automatically, if the assigned person is on vocation for a long time.

[Aaron Pavez _ServiceRocket_]

Hi @lovepreet Singh 

You will need to run a scheduled automation (each day, for example, or every Wednesday)

status = "In Progress" AND updated < -3d (to check work items that are still in progress in the past 3 days)

Then add an action to set the assignee to someone else.

If you are using JSM, you can use an SLA trigger.

https://community.atlassian.com/forums/Jira-questions/How-to-Automate-SLA/qaq-p/2228091

Regards

[Bill Sheboy]

Hi @lovepreet Singh -- Welcome to the Atlassian Community!

Automating the re-assignment of work items could lead to a spiraling and problematic situation, where another person is surprised by now being late, overloaded, etc. with unplanned work items, which then get re-assigned to another person, and so on...

Instead, please consider treating this like a process improvement opportunity: delegate to people who are planning to go on vacation / leave to:

• identify their assigned and not-done work items
• collaborate with their team to decide who could take the work, or if it should be paused
• contact the future assignee to confirm they can take the work
• make the assignment change
• and, after returning from vacation / leave, follow-up on re-assigned work items to check their disposition

When a person unexpectedly goes on vacation / leave / offboarded, the steps are nearly the same...except the leader of that person manages the work re-assignment steps.

Kind regards,
Bill

[Chris Hampshire]

Hi @lovepreet Singh 

The solution you arrive at may depend on how often instances like this will happen and how long a vacation is likely to take.

Whilst an automation could be created to do this, it may be more appropriate to use the bulk edit function as and when you need.

• Navigate to the list of issues where the assignee is the person on vacation using a JQL
  • Example. Project = XXX and Assignee = Name
• Select all tickets that apply
• At the bottom of the page, select bulk edit and follow the on screen prompts to change the assignee from one person to another