Visibility of flagged comments

[Kate Erickson]

It would be very helpful to be able to create filters/reports on flagged items and display the flagged comment in the report. When you add a flag from the backlog (not from inside the ticket detail screen), it allows you to enter a comment at the same time the flag is added. That comment is displayed with the flagged action in the ticket history. Is there currently a way to identify the specific comments that were added with a flag and display it as a column in the grid when creating a filter (i.e., "Flagged Comments"), and if not, how would I submit that as a potential future enhancement? 

[Bill Sheboy]

Hi @Kate Erickson -- Welcome to the Atlassian Community!

With the built-in JQL features, you may find the issues which are marked as flagged (or which have been flagged in the past) but you cannot see the flag comment in the results.

For workarounds you could try...

There are likely marketplace addons for JQL which can show this information, as the flag comment is just a comment which has a different type and an indicator at the front:

• (flag) Flag added [text of the comment entered]
• (flagoff) Flag removed [text of the comment entered]

Another possible workaround is to use an automation rule, triggered on a change to the Flagged field, and then save the latest flagged comment added in a custom field, making reporting easier.

Kind regards,
Bill