Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Verify Domain

Derek Tsang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 6, 2025

I have been trying to verify the Domain using the DNS method.  I added the TXT record to my domain host's DNS settings over a week ago.  I am still getting the following message when I tried to verify it.

 

We’re unable to verify your DNS record

Updates to your DNS can take up to 72 hours. Try again later.
Does it usually take more than 72 hours?  What steps did I miss?

1 answer

0 votes
John Funk
Community Champion
October 6, 2025

Hi Derek - Welcome to the Atlassian Community!

If you have followed all of the steps exactly, I would suggest you open a support ticket with Atlassian to find out the exact problem. 

https://support.atlassian.com/contact/#/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events