Hello!
I have the following situation:
- We use OpsGenie as an event management centralizer and JIRA Service Management for ticket management;
- We have an automation that creates an issue of the type “alert” in jira for each event that occurs in OpsGenie.
- OpsGenie sends information in some JIRA default fields and mainly in the description field.
In this scenario specifically, imagine that OpsGenie created a ticket in JIRA, and in this ticket it sends me some data in the ticket description, for example:
- Responsible business unit: Marketing
- Company: My company
However, I need this information to be populated in custom fields called, so that I can get indicators about them:
Business Unit: “variable”
Company: “variable”
Completing these fields can come with variable values, so I could not create an automation using, for example, a JQL: description ~Marketing, and then have the automation fill in the “Business Unity” field with the word Marketing.
Is there any way to make automation recognize a variable value in the description, and then fill a text field with only what is in parentheses with a variable?
