Using translate field option custom field

[Anne van Susteren-Finger]

Within Jira you have the option Translate Field for custom fields. I already found the following artikel on it:

Translate a custom field | Jira Service Management Cloud | Atlassian Documentation

But now is the question when u use it, where can you find the translation? When I click on update I can not see the translation. What am I doing wrong ?

[Tomislav Tobijas]

Hey @Anne van Susteren-Finger ,

Yeah... this is quite tricky and, IMO, not so intuitive. Basically, you would need to change your account language preferences to see how things look when translated. 

There's also this bug reported related to field descriptions and translations: JRACLOUD-78918: Custom field description translations are not displayed on updating language preferences 

On top of that, admins actually cannot see the translations 🫠 unless changing their language settings. There's this feature request which kinda relates to your requirement: JRACLOUD-6798: Allow admins to translate items configurable in the administration section 
But yes... far from ideal UX I would say :/

I remember we did pull these things from the database when one of our clients was on DC, but on cloud, I'm not sure if there's a way to pull all translations and values from the whole site 👀

Cheers,
Tobi