We are using email to log Tickets in JIRA from an external email address. When we need to reply to the Customer we are using the 'Respond To Customer' option which works but is not including any of the previous public comments/emails that have been logged on the ticket so our Customers are getting an email which can be confusing as does not have any previous context /previous emails etc
Is there a way when using 'Respond to Customer' to include all previous Public Comments in the new Comment when it is sent to the Customer?
Hope this makes sense
Thanks in advance
Mark
