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Users unable to open SharePoint links in Jira

Jason Boroff
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March 19, 2020

Users are unable to open links to SharePoint files in our SPO.  They are external guest users in our 365 tenant, and can open the links if we share directly with them outside of Jira. 

This is not impacting users that are licensed in our 365 tenant, only those that have been given guest accounts.

See below (I apoplogize for the poor image quality):

 

In Jira they click a link like this:

Jira1_LI (2).jpg

 

And they get this:

Jira2_LI.jpg

2 answers

0 votes
Nic Brough -Adaptavist-
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April 12, 2020

Could you give us the plain text of the errors?  The images can't be read.

0 votes
Jason Boroff
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March 24, 2020

Still looking for suggestions.  Please advise.

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