Users not appearing as assignable despite active product access and project roles

[Yesari __]

Hi,

I'm the site administrator for acerpro.atlassian.net. We are experiencing an issue where most users cannot be assigned to issues across all projects (Jira Software and JSM).

What's happening:

• Users are active in the jira-software-users-acerpro group (66 members)

• Users are correctly added to project roles (Member/Administrator)

• However, only 4-6 users appear in the assignee picker across all projects

• The "People" tab in project settings shows almost no users

What I've verified:

• Product access is active — users are in the correct product group

• Project roles are intact — users are listed as Members

• My permissions are fine — I have ASSIGN_ISSUES and ADMINISTER_PROJECTS

• This affects ALL projects, not just one

• I did NOT make any changes to permissions or user access

Expected behavior:
All 66 users in the product access group should be assignable in projects where they have a role.

Actual behavior:
Only 4-6 users appear as assignable. The rest are invisible in the assignee dropdown and project People tab.

Could you please check the audit logs on your end and help identify what caused this change?

Thank you.

[Gor Greyan · Accepted solution]

Hi @Yesari __ ,

Welcome to the Atlassian Community!

Atlassian has an ongoing outage regarding this issue. 
You can follow this status page by selecting the Jira card and following updates.

https://status.atlassian.com/

[Matus Mucha]

Same, but only one i can assign to is me.

[Shalini Pradhan]

Hello @Yesari __ 

Good day! Welcome to Atlassian Community :)

We had an active incident where users were not showing up in assignee picker field, which is currently in fixed state.

Details: https://status.atlassian.com/

[Martin Kurys]

We have the same problem in all of our spaces.

PS: A "Same problem" button directly below the description would be helpful to quickly see the effects of issues... ;)

[Craig Sansam]

Same here - only user in the assignee list is the current user.

[Toni Campins]

We have the same problem too.