Users can't login to portal issue

[Mayssam Ismail]

Dear all, 

please help me out on this one. 

all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can log in normally. 

this might have happened after upgrading to the latest version, please help me out with some hints on how to solve this 

[Mark Markov]

Hello @Mayssam Ismail

You can inspect server logs (atlassian-jira.log and catalina.out) to find cause of this problem

https://confluence.atlassian.com/jirakb/where-are-the-application-server-logs-695240952.html