The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Users can not assign unassigned issue to themself

jbeg
Contributor
September 18, 2020

Is there a way to give users the permission to assign any issue to themself when the issue is unassigned? 

We do not want normal users to be able to assign issue to other users, except unassigned issues to themselfs.

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
September 18, 2020

Jira can't do this directly.  The permission is too blunt - you can either assign an issue (to anyone who can be assigned) or you can not.  There's no in-between like "can assign to myself, but not others"

I've seen people work around this in the workflow, although mostly for simplification reasons rather than permissions.  It's very common to see a transition like "New -> In progress" have a post-function on them that says "assign issue to the person who put it into in-progress, as they've chosen to work on it".

0 votes
Aiden Marriott
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
September 18, 2020

What is your setting for "Assignable users" in the permission scheme of that project?

jbeg
Contributor
September 18, 2020

Application Access: Any logged in user

Aiden Marriott
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
September 18, 2020

That is application access, not Assignable User... just trying to understand by what mechanism you are controlling who can be assigned a ticket.  If any user can be assigned, what is blocking them assigning it to themselves?  A workflow condition? 

DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events