Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Users are active under admin/directory/users but not addable to space

Igor Stankunov
July 6, 2026

Hi, 
I have users active under https://admin.atlassian.com/o/595c314d-6073-4a0f-80df-b05cd16b729d/users but when for example trying to add them to the particular space they are not foundable...
Please fix.

Thanks.
Kind Regards,
Igors

2 answers

1 vote
Gor Greyan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
July 6, 2026

Hi @Igor Stankunov

Welcome to the Atlassian Community!

Atlassian has an ongoing outage regarding this issue. 
You can follow this status page.

https://jira-software.status.atlassian.com/

Gor Greyan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
July 6, 2026

Dear @Igor Stankunov

The issue is fixed; all services are marked as operational on the status page.
https://jira-software.status.atlassian.com/

You can check again.

0 votes
David PARACUELLOS CANO
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 6, 2026

Hello Igor,

This is an active global Bug. 

When you have any kind of trouble, you can check it on https://status.atlassian.com/  

Kind regards,

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events