Users Cannot Select Approvers or See User Avatars in Jira Work Management

[Tony Lloyd]

I’m experiencing an issue in Jira Work Management where some users are unable to select Approvers when editing an issue. Additionally, one of the affected users cannot see other users' avatars in the Board View, while I can.

This issue is only occurring in Jira Work Management, it works as expected on my login, and both affected users are Project Admins.

This applies to all Jira Work Management project in my Jira instance, so I assume its a global setting somewhere

Symptoms

• Users cannot select Approvers (dropdown is empty).
• Affected users cannot see user avatars in the Board View.
• They can assign tasks but cannot assign approvers.
• Works fine for me (also an admin but also Org Admin).

Screenshot Below:

Working for me

Not working for Tom

I can select Approvers

Tom can't select Approvers