User not receiving email notifications

[Aneta Jurkovecova]

We have created a user customer field called owner and approver in order to add users to a specific issue so then they can follow the status and changes to the issue by receiving email notifications, but they do not receive any email notif on any change made on the issue. Any suggestions ? We use the default notification scheeme.

[Mikael Sandberg · Accepted solution]

Hi Aneta,

Welcome to the Atlassian Community.

Have you added your custom fields to your default notification scheme to receive emails when an event happens?

[Aneta Jurkovecova]

Hi Mikael, thank you - this was helpful. Seems resolved and works.

[tray]

how do I get to the screen above... default notification scheme?