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User gets e-mail from issue filter subscription twice

Jamil Rahimov
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July 15, 2020 edited

There is issue filter which we created for HR Department:Filter.PNG //--------------------------------------------------------------------------------------------------

And it notifies hr group members every hour starting from 9:00 AM to 6PM via e-mail.
But they are receiving this e-mail twice every hour.
One from ABAServiceDesk@***.** another one from  servicedesk@***.**

They should get this e-mail only one time every hour. 

What do I need to check?

filter2.PNG

1 answer

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Jamil Rahimov
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 17, 2020

I solved this problem.
We have one main and 3 test instances of jira.
Disabling GLOBAL MAIL SETTINGS in TEST-JIRA  solved this problem.

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