User disabled when added

[Sylvain Trias]

Hello.

I have created a new Jira environment, added 5 users. One of them appeared as "disabled" by default and the system says that I have to contact the administrator of the site for this - which I am. I can't see any reason for this, nor a way to reactivate him.

Any tips?

Thank you so much!

[Jack Brickey · Accepted solution]

Where are you looking? Can you go to admin> user management and find the user there and try to reactivate?

[Sylvain Trias]

Hi Jack.

This is where I was. I didn't find any option except deleting this user. He also said that his account has been blocked on his side. No explanation, I didn't have this for the other users.

We just registered him with anither address - though it doesn't really solve or explain the issue.

Thanks

[Jack Brickey]

screenshot of what you are seeing?

[Sylvain Trias]

[Jack Brickey]

Ah. So their Atlassian account is disabled not their user account in this instance.  Have them go to id.Atlassian.com and check there. I don’t recall offhand the process for reactivating an Atlassian account but will research a bit. 

[Sylvain Trias]

Forwarded Jack.
Thank you so much.