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Use E-Mail Address from Mail Handler which created an Issue

Robert Hagemann
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March 7, 2023

Hi,

I use an email handler for creating new issues.
I don't want the email handler to create new users.
How can I use the mail address of the mail sender for Jira Automations?
In the documentation I only find Jira smart values for the reporter, but this is automatically set for the email handler and is not the same as the person who created the ticket via the mail.

 

Greetings
Robert

 

1 answer

0 votes
Trudy Claspill
Community Champion
March 7, 2023

Hello @Robert Hagemann 

Welcome to the Atlassian community!

Take a look at this article for finding smart values for different fields:

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

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