Updating subtasks

[Robert Desbiens]

I'm trying to update the summary of a couple of subtasks from Excel.

I exported to csv, no issue (with key, id and parent id).

Changed the values but when I try to reimport, the wizard gives me error about the mapping. I can't map the Issue Key field like it's mentioned in the documentation because the field does not exist in the Jira field list when doing the mapping, but I can map Issue Id and Parent Issue Id just fine.

What else do I have to do for it to work...

[Petter Gonçalves]

Hello Robert,

That's strange. You should be able to map the Issue key field as you need.

Please, ensure that the following details are properly configured:

1 - The fields are properly separated by comma in the import file like this:

Issue Key, Issue id, Parent id, Summary

SD-18, 10049, 10006, testing summary text

2 - To import the file, you are performing the following steps:

- Navigating to JIRA Settings > System > External System Import > CSV

- Selecting the file and mapping the fields

Let me know if it works for you.