Unresolved support ticket

[DPK]

I reopened this support ticket but have not received a response in weeks, please resolve https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-37682 

[Andy Heinzer · Accepted solution]

@DPK I believe someone from the marketplace team has responded to your support case.  Sorry for the delay here.

Andy

[Kate Pawlak _Appsvio_]

Hi @DPK

From my experience, I recommend you create a new ticket instead opening the existing one.

If it's a public question, you can post it on the community for developers: https://community.developer.atlassian.com/

Kate

[DPK]

I did create a new ticket too weeks ago with no response :( 

ECOHELP-38189

[Dave Rosenlund _Trundl_]

Hi, @DPK.  Do you have an Atlassian Technical Partner Manager?

I'm guessing you don't, which probably means you haven't fully qualified for the marketplace partner program yet. Therefore, there is no SLA associated with your ticket 😕

If you do have a TPM, escalate this issue through them.

In the meantime, I'll ask someone from Atlassian to have a look at this post.

Good luck,

-dave

[Dave Rosenlund _Trundl_]

Update: Hi, @DPK. It took a few days, but the ECOSYSTEM team has been alerted to your troubles (this post).  Stay tuned.