The team would like to determine the best ways to bring Helpdesk tickets into the current sprint. Current process is to link them to the sprint against the unplanned bucket, and I triage them and bring in the team members as needed to address. As we currently triage both help desk tickets through service management and tickets raised by customer support, some could turn into a Task with work to be done, A Bug to be fixed, or something else such as educating users/staff.
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