Unexpected failure occurred.

[Mohan Chithambaram]

Jira OPS getting error 'Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: '

Tried with 400 records, then reduced to 80 then further reduced to 10 and finally to just 1 record that too with bare minimum columns still get the above error.

Detailed logs has no errors

2018-12-27 06:17:50,652 INFO - Import started by admin using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean 2018-12-27 06:17:50,975 INFO - ------------------------------ 2018-12-27 06:17:50,975 INFO - Importing: Users 2018-12-27 06:17:50,975 INFO - ------------------------------ 2018-12-27 06:17:50,975 INFO - Only new items will be imported 2018-12-27 06:17:51,011 INFO - 4 users associated with import. All of them imported as inactive, this can be changed after import in User Access step. 2018-12-27 06:17:51,011 INFO - ------------------------------ 2018-12-27 06:17:51,011 INFO - Finished Importing : Users 2018-12-27 06:17:51,011 INFO - ------------------------------ 2018-12-27 06:17:51,011 INFO - 0 users successfully created. 2018-12-27 06:17:51,014 INFO - Retrieving projects... 2018-12-27 06:17:51,031 INFO - Project ExternalProject{id='null', key='IS', externalName='null', name='IBL-Support', type='null', template='null'} exists and found correctly. 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,034 INFO - Importing: Versions 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,034 INFO - Only new items will be imported 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,034 INFO - Finished Importing : Versions 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,034 INFO - Importing: Components 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,034 INFO - Only new items will be imported 2018-12-27 06:17:51,034 INFO - ------------------------------ 2018-12-27 06:17:51,035 INFO - Finished Importing : Components 2018-12-27 06:17:51,035 INFO - ------------------------------ 2018-12-27 06:17:51,042 INFO - Retrieving custom fields... 2018-12-27 06:17:51,049 INFO - ------------------------------ 2018-12-27 06:17:51,049 INFO - Importing: Issues 2018-12-27 06:17:51,049 INFO - ------------------------------ 2018-12-27 06:17:51,049 INFO - Only new items will be imported 2018-12-27 06:17:51,109 INFO - Importing issue: [externalId='autoid--7081028388168697650', summary='Imports'] 2018-12-27 06:17:51,126 INFO - ------------------------------ 2018-12-27 06:17:51,126 INFO - Finished Importing : Issues 2018-12-27 06:17:51,126 INFO - ------------------------------ 2018-12-27 06:17:51,126 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:  

[Ravi Varma]

Hi @Mohan Chithambaram,

I hope you are referring to JIRA CSV Import feature where you are trying to import one issue into a JIRA Project. If yes, then can you paste that single record in this ticket. I would also like to see the mapping screenshots that you would have done as part Step2 and Step3 before initiating the CSV import.

Regards,

Ravi Varma