Unassigned parent element ID

[Veronica Roth Carranza]

Hello, I am doing a report in Jira with a filter by sprint, when doing the search it does not return all the issues within the sprint and I see that it is because the ID of the parent element is not assigned, only the issues that do have the ID are seen of the parent element.

Can you help me why this happens and how to fix it, thanks

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Veronica Roth Carranza ,

welcome to the Atlassian community!

Are you sure that MKTP-237 and MKTP-25 are subtasks? If they have not Parent ID it means that they are standard issue type.

Fabio

[Veronica Roth Carranza]

Hi @Fabio Racobaldo _Catworkx_ thanks for your help , I'm sure it's a subtask, so the report takes it out



We are using this field for create the subtask, my project is team managed

[Ste Wright · Accepted solution]

Hi @Veronica Roth Carranza 

Just to confirm the problem - what issues are missing? Is it the issues without an "Element Parent ID", or with one?

Could you provide us the JQL query for this filter? To see this, press the hyperlink Cambiar a JQL to the right of the search button, then copy the JQL query from the search bar which appears.

Ste

[Veronica Roth Carranza]

Hello @Ste Wright , thank you very much for the help, in the serch I am missing the subtasks that do not have the id of the parent element



This is the SQL
project = MKTP AND Sprint = 228 ORDER BY key ASC



When filtering by sprint, the subtasks that lack the ID of the parent element do not appear.

But when I export the information to excel without the sprint filter, it can be seen that only those that do not have the ID of the parent element are the missing ones when I filter by sprint


The only difference I see is that in a project managed by the team the button to create the issue is called "add secondary issue" and in one managed by the company it is called "add subtask", I don't know if this generates different things.



"add secondary issue"



"add subtask"



The project I'm working on is "team managed"

The only way I've found to add the id of the parent element to them is to convert a subtask to a subtask, but I have to do this one by one 

thanks 

[Ste Wright]

Hi @Veronica Roth Carranza 

Is the "Elements Parent ID" the Parent field when using JQL? So in a Jira search (not Excel) it should show the Column's name to be "Parent" and show the parent's Issue Key in the corresponding row?

What does it show for the Sub-tasks with no Parent ID in Jira itself, when searching for Sub-tasks (not just those in the Sprint)?

Ste

[Veronica Roth Carranza]

Hi @Stephen Wright _Elabor8_ , the parent link does not show it, only the name of the father

thanks 

[Veronica Roth Carranza]

Hi everyone

Hello, thank you very much for the help, apparently the detail is due to the type of project, in managed by the team the filter does not show the subtasks and in managed by the company it does show them.

I'm going to move the project type to company managed.

Thanks for the help

[Ste Wright]

Awesome! Glad you found a solution that works for you :)

Ste