Unable to upload attachments to Jira Cloud

[Giovani Spagnolo]

I am the JIRA administrator and attachments are enabled.  The whole team is unable to upload any attachments to JIRA issues (cloud hosted solution).

Whenever we try to upload attachments to an issue, we get "failed to load ... retry" message like this

It started 2 days ago.

[Manon Soubies-Camy]

Hi @Giovani Spagnolo 

Is the new issue view enabled? If so, could you disable it and try again?

You can disable the new issue view in your personal settings (https://yoursitename.atlassian.net/secure/ViewPersonalSettings.jspa):

Hope this helps,

- Manon

[Giovani Spagnolo]

Hi, yes it is. I tried and I confirm it is not possible either to upload attachments or see previously attached images.

Using the old viw I get the following screen (1). 

I also checked using the browser inspector and found a CORS issue between the 2 atlassian subdomains (screenshot 2)

(1)

(2)

[Giovani Spagnolo]

I am now following the resolution with the Atlassian Jira official support...  hope they solve it soon. Thanks.