Unable to tag people on comments

[Deleted user]

We are using Jira Cloud and we are unable to tag colleagues in a field in the board tickets created. 

We have 2 fields to assign people and the first one is working , while the second one not. 

Appreciate the help. 

[Mayur Jadhav]

Hi @[deleted] ,

Welcome to the Community! 

This is usually happening because people don't have the global permission browse users and groups.

You can check that setting (if you have admin permissions)

at sitename.atlassian.net/secure/admin/GlobalPermissions!default.jspa 

Please let me know if it helps.

Regards,
Mayur

[Deleted user]

Hi Mayur , 

Thank for the reply. We have two fields where we tag colleagues.

Only one of these two has issue & we can normally tag people in the other one. 

I would expect that the permissions would be common on both fields. 

Isn't that the case?

[Mayur Jadhav]

Hi @[deleted] 

It would be good if your provide any screenshot so we can provide you the right approach or solution.

[Mayur Jadhav]

Hi @[deleted] ,

Hope your issue has been resolved if not please provide screenshot so that we will able to help you.

[John Funk]

Hi @[deleted]  - Did you ever get this resolved?