Unable to tag people on comments

[Nitin Poonacha]

We are using JIRA cloud. Out of the blue, without any permission changes, some of my resources were unable to be @tagged on JIRA ticket comments. I have checked the "Browse users and groups" - and i have given that permission to everyone. All these resources have been added to the projects under "people". 

This was working until yesterday, and now it isn't. No changes were made. 

Any help will help. 

[Sandesh Shetty · Accepted solution]

@Nitin Poonacha 

Check once whether they have the browse project permission.

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

if the users dont have the browse project permission, one can't tag them in comment.

[Nitin Poonacha]

Thanks Sandesh. 

I had specified it like this which was not working:

Project role:

Users

Assignee

Administrators

Reporter/Creator

zSuper User

Developers

But then, when i add the Group: 'acces-jira' it worked. But that poses another issue. I had set it up such that only people in the specific projects could view the projects. But by adding the group, now all the resources can see all the projects. 

But when I mention project roles this was working until yesterday. 

[Sandesh Shetty]

@Nitin Poonacha 

If users have "browse users and groups" permission and if they are part of the roles you are mentioned - it should work. Ensure resources/users are part of the roles you mentioned.

If it was working yesterday, In any case project admin removed the users/resources from the roles??

[Nitin Poonacha]

@Sandesh Shetty 

This is my current permission setup: 

Browse Projects: All project roles (Users, Assignee, Administrators, Reporter/Creator, zSuper Userz, Testing/Maintenance, Developers, Tempo Project Managers & External User)

Browse users and groups: access-jira

Issue still persists - still can't tag anyone in the comments section.

But only respective projects are shown based on the project roles - so that is working!

[Sandesh Shetty]

@Nitin Poonacha 

Yeah, if resources are part of the roles you mentioned, then resource should be able to be tagged in comments.

If nothing works create a role/group and add all the resources who are unable to be tagged -> mention that role/group in browse project permission.

[Nitin Poonacha]

@Sandesh Shetty 

Strangely, without changing anything from specified earlier, it started working :) 

Thanks for your help.