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Unable to set Automation Actor to "User who triggered the event"

Krish Ray August 15, 2023

I'm attempting to make an automation where posting a comment that matches a regular expression transitions the ticket. (Quality of Life enhancement for a certain user class).

The workflow has a restriction such that only the assignee can transition the ticket.

When the automation executes, I get an error saying that the transition is not available. I suspect this is because of the workflow restriction, and the Automation for JIRA user not having access to the transition.

Screenshot 2023-08-15 at 11.39.46 AM.png

 

In my ideal case, I'd like the Actor for this regex automation to be the "User who triggered the event".

However, that does not show up as an option, as an admin on this project, I only see myself, and the Automation for JIRA user--I'm unable to select anything else.

Screenshot 2023-08-10 at 12.58.11 PM.png


An alternative but less ideal solution would be to update the workflow to allow assignee OR "Automation for JIRA" user to transition the status, however, the "Automation for JIRA" user does not appear as a selectable user in the workflow designer.

 

Can I get some help here?

2 answers

0 votes
Krish Ray August 16, 2023

Checked the values for that field in a new automation... that option doesn't appear for me.


Does some type of configuration update need to be made to enable this functionality?

0 votes
Tomáš Vlach
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August 15, 2023

Hi @Krish Ray

 

you should be able to choose "User who triggered the event" in the Rule Details.

Could you try to create another rule? 

 

actor.PNG

Krish Ray August 16, 2023

Checked the values for that field in a new automation... that option doesn't appear for me.

Does some type of configuration update need to be made to enable this functionality?

Like Ben Arnott likes this

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