Unable to order backlog in Kanban board

[eslusarenko]

Good day!

When I'm trying reorder issues in JIRA kanban backlog, it shows me an error 'JIRA Software cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.'

But re-index does not help at all.

I've tried this https://confluence.atlassian.com/jirakb/several-actions-such-as-issue-ranking-move-export-are-failing-779159169.html , but it didn't resolve the issue

How can I fix this error?

Thanks in advance

[eslusarenko · Accepted solution]

Ok, I've just resolved it by changing "order-by" field in the board's filter JQL