Unable to open the jira filter from rich filter dashboard

[Sathish Kumar]

how can i fix this, even in my incognito its the same 

[Tinker Fadoua]

@Sathish Kumar what is your filter name? It seems like that's the problem.

[Marc -Devoteam-]

Hi @Sathish Kumar 

The message staes why.

Try another browser or incognito window, if this works clear your cache and cookies.

If not, try a different connection, like using your mobile as hotspot, then it could be a firewall issues if you use a company network.

Then check if all related IP's from Atlassian are whitelisted.

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ 

[Sathish Kumar]

Is this not related to the character length int he filter URL 

[Marc -Devoteam-]

Hi @Sathish Kumar 

Yes, as some browsers can't handle this type of long urls

I would open the dashboard gadget and see how this is configured or copy the JQL to see what is in it.

[Laura Marin - Millarum]

Hi @Sathish Kumar 

If this issue is becoming more and more present in your day to day environment and you're willing to look at different options.

Millarum Dashboards specifically has a strategy to avoid long URL filter sharing, we shorten our URL's by 50%-80% of what the full URL would be with the full JQL string.