Unable to open issue/work item in Jira - "We couldn't connect to that work item"

[MIS- Naomi]

Hi Team / Atlassian Community,

in Jira. When attempting to navigate to an issue page, the following error message is consistently displayed:

We couldn't connect to that work item. "Make sure that this work item actually exists in that space. If it does, try again in a few minutes. If you still can't link to the work item, contact your Jira admin." 

Details:

 Affected Area: Most issue links are unreachable (e.g., [https://innotech.atlassian.net/browse/MIS-299](https://innotech.atlassian.net/browse/MIS-299) / Key: MIS-299)

Action performed: Opening/viewing Jira tickets
Time of occurrence: August 7, 2026 at 8:50 AM (UTC+8 / Taiwan Time)
Browser: Google Chrome

This issue is happening across multiple tickets and persists even after waiting and refreshing the page. Could you please help investigate whether this is a permissions/indexing issue or a site-wide glitch?

 I have attached a screenshot for your reference.
Thank you!

Best regards,
Naomi Wang

[Trudy P Claspill · Accepted solution]

Hi @MIS- Naomi 

There was an incident occurring on Jira Cloud when you created your post. You can see the details here:

https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h

The issue was resolved at 01:46 UTC.

It is a good idea to check the Atlassian Status Page when multiple reports of the same type of issue are being posted at about the same time in the Community, or you think you are having a system wide issue.

https://status.atlassian.com