Unable to migrate from Jira cloud to Jira server

[Deleted user]

We are using jira cloud now however due to various reason we need to migrate to jira server. So I installed new instance of the jira on ubuntu and trying to migrate the data from cloud to server. What i did:

1. back up the data from cloud account as server back up
2. try to restore the data in jira server admin account

However, we face a problem that we dont know where to put our backup data ( a zip contains xml ). I checked online documentation. There is an instruction to import the zip on second step when we configure the jira.

Trust me, I tried million of times only to find that there is no option on second step of configuration for us to import the zip. the second step of the configuration is to enter the database connection information. that is all. what shall i do in this case?

[Joe Pitt]

I would use the built in backup tool in JIRA, not a server backup. Install JIRA on your server, configure the database, and import the backup. 

[Deleted user]

how do you import the backup. below is the screen shot i got, there is no way to do import

[Joe Pitt]

I'm not sitting in front of a JIRA install right now and I've always installed on Windows. You need to follow all the instructions for the install. It will tell you how to setup the path for backups. You need to put the backup file (zip or xml) in the file path the screen shot shows you. I've never had a problem. Like it says, it will overwrite all the data and you will need the userid/pw for the admin user from the old system. 

[Kian Stack Mumo Systems]

Ethan, 

You need to provide the path that your file exists on in the file system. Where it says "filename" give it the path of the file along with the name. 

For example, if your backup file is called "jira-export.zip" and is located at /data/ you would place in the the "File Name" box the string "/data/jira-export.zip". 

Does that make sense? 

Thanks, 

Kian

[Deleted user]

I am installing using ubuntu there is no instruciton on back up. 

[Deleted user]

@Kian Stack Mumo Systems, if you look at the screen carefully, it actually says "Enter a filename to restore data from. Files will be loaded from: /var/atlassian/application-data/jira/import"

i tried to move my file to /var/atlassian/application-data/jira/import, but i am blocked

[Kian Stack Mumo Systems]

Right, it was an example of how you would reference it. You can't move it into that path? Are you the root user?