Unable to login to JIRA software using Atlassian account

[praseeda.sankarankutty]

Hi,

I am able to login to Atlassian Community using my email & password. But the same does not work with JIRA Software. If it is asking for admin credentials, how do I get it..

Unfortunately, I don't remember the admin user name that I provided.

Right now stuck and can't use the software.

[Petter Gonçalves]

Hello @praseeda.sankarankutty

Thank you for reaching out.

Checking your user details, I see you have sign-up for a datacenter Jira Software license. Is this the instance you are not being able to access?

If that's true, you can follow the steps in this documentation to properly access your Jira using the recovery mode to recreate your password and recover your admin user-rights:

1. Stop Jira.

2. Edit <installation-directory>/bin/setenv.sh or setenv.bat and add the following system property, replacing <your-password> with a unique, temporary password. 

   -Datlassian.recovery.password=<your-password>

   
   See Configuring System Properties for more information on using system properties.

3. Start Jira manually (don't start Jira as a service).
4. Log in to Jira with the username recovery_admin and the temporary password you specified in the system property. 
5. Reset the password for your existing admin account, or create a new account and add it to the appropriate administrator group. 
6. Confirm that you can successfully log in with your new account.
7. Stop Jira. 
8. Edit <installation-directory>/bin/setenv.sh or setenv.bat and remove the system property. 
9. Restart Jira using your usual method (manually or by starting the service). 

Good to know:

• Remove the system property as soon as you have restored admin access. 
• Don't leave Jira in recovery mode, or use the recovery_admin account as a regular administrator account.  
• Your temporary password should be a unique. Don't use an existing password or the one you intend to use for your admin account. 

Let us know if you have any questions.