Unable to login due to MFA issue

[Amol Dapke]

One of my collegues is not able to login to jira due to MFA issue 

Need help to reset the account 
user: Rongali.BinduMadavi@ltm.com

[Shalini Pradhan · Accepted solution]

Hello @Amol Dapke ,

Good day! Welcome to Atlassian Community :)

You can refer to this document:  https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 

If this doesnt help, please reach out to https://support.atlassian.com/contact

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Amol Dapke 

First, please edit your post to remove your colleague’s email for privacy.

Since we're community members, we can't reset MFA for you.

If it's a managed account, an organization admin can clear it under Directory > Users > Managed accounts > Security. Otherwise, your colleague will need to use their backup recovery key at login, or you'll have to contact Atlassian Support so they can verify ownership.

Here are the steps from me, also directly as a KB Article. https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 

Best,

Arek 🤠☀️