Unable to load favorite filters after upgrade to 7.12.2?

[Curtis Smallwood]

Ever since I upgraded Jira to 7.12.2, we have been unable to load favorite filters. We receive an error message that states "Failed to retrieve favorite filters from server.".

I also upgraded Jira Service Desk to 3.15.2. I have found some articles that say if a filter is shared/owned by a disabled user it could break the filter. I went through and changed the owner of all filters to active users and ensured inactive users are out of all groups. Not sure what else I can do to get the filters back. Anybody have any thoughts or similar situation?

[Andy Heinzer · Accepted solution]

Hi Curtis,

I believe the problem you are seeing here is a known bug in this specific version of Jira.  Please see https://jira.atlassian.com/browse/JRASERVER-67974 for more details.  This problem appears to be happening because this version of Jira included an updated version of Apache's Tomcat that has some slightly different settings in regards to certain characters appearing in the URL itself.   The good news is that there is a workaround you can perform to get past this problem.  From that bug report:

Workaround

1. Open configuration file server.xml (should be in conf directory)
2. Find all connectors your application is using
3. Add ** relaxedPathChars="[]|" relaxedQueryChars="[]|{}^\`"<>" to properties for example: 

   <Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

4. Restart Jira

I hope this helps,

Andy

[Curtis Smallwood]

Thanks Andy! This resolved our favorite filter issue. I really appreciate the quick and accurate response!

[Simon Leclercq]

thank you

[Santhosh ESS]

After upgradation of Jira Service Desk to 3.16.3 (Jira 7.13.3) we are getting the below error:
Failed to retrieve favorite filters from server.

Also, while viewing the favourite filter, not able to see JQL and also details of the favourite filter.

As far as I know, this issue is fixed in Jira Version 7.13.

Server.xml has already been modified as per JRASERVER-67974

Could you please clarify me why I am still facing this issue?

[Andy Heinzer]

Hi @Santhosh ESS 

In my experience, this is happening because you still have at least one <Connector> tag in the server.xml that does not yet have this relaxedPathChars parameter set.  Perhaps we could take a closer look at your server.xml to confirm this.  It's rather common to see that Jira could be using two or more connectors in that file.  It is commonly used this way to allow Jira to serve content to both a reverse proxy and locally in some cases to troubleshoot proxy problem.

Please let me know.

Andy