Unable to link the Done status work types to another work type

[Nagaraj Lakshminarayana --CNTR]

We are unable to link the item using the key CPS_ACE-325, even though the ticket is in Done status.
However, linking works when using “Make Surface Products Monte Carlo available on GUI.”

Could you please help us understand why linking via the issue key is failing? Is there any restriction related to the ticket status?

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community @Nagaraj Lakshminarayana --CNTR 

Doesn´t it matching your specific "Use Case" ?

[JRACLOUD-75422] When trying to link a done issue to another open issue, done / closed issue doesn't appear when searching - Create and track feature requests for Atlassian products.

[JRACLOUD-75767] Unable to list closed issues when linking issues. - Create and track feature requests for Atlassian products.

Best,

Arkadiusz🤠

[Nagaraj Lakshminarayana --CNTR]

Hi thanks for quick response as per the above links i saw that 

Workaround

The current workaround is to copy the closed issue full URL and paste the URL when creating the link between issues. 

But unfortunately this is not working see the image below

Best,

Nagaraj

[Arkadiusz Wroblewski]

@Nagaraj Lakshminarayana --CNTR 

Try enter just the exact key CPS_ACE-325, as Jira Cloud often hides "Done" issues from standard autocomplete.

If that still fails, the underscore in your project key is likely causing a known indexing glitch, which is especially common for projects migrated from Server or Data Center.

Try to link a "Done" issue from a different project that doesn't use an underscore. In case problem is unique to this project, you will need to open a ticket with Atlassian Support so they can run a backend indexing check on your site.

Best,

Arkadiusz🤠