Unable to install GitHub for Jira app — provisioning fails with 400 "No such provisioning request"

[Christopher St-Pierre]

Hi,

I manage Jira configuration for multiple clients across several Jira Cloud instances. On one particular tenant, I'm trying to install the GitHub for Jira app to sync ticket statuses with PR statuses. This normally works fine, but for the past few days the installation consistently fails.

When I click Install, the initial GraphQL call succeeds:

POST /gateway/api/graphql{  "data": {    "marketplaceStore": {      "installApp": {        "taskId": "cf0e7028-bd41-4830-9cbb-0c0de6f8edca",        "status": "PROVISIONING_SUCCESS_INSTALL_PENDING",        "orderId": null,        "txaAccountId": null      }    }  }}

However, the follow-up status call fails:

GET /gateway/api/marketplace/internal/demand/app-provision/status/df9af7ae-aa1e-408a-96d3-8213081c5550400 Bad Request: "No such provisioning request"

The screen then spins for a couple of minutes before asking me to try again. I've retried many times over several days, always with the same result, so this looks like a bug on Atlassian's side.

This is the screen since I cannot upload screenshot.

| Installing GitHub for Atlassian...

| We're adding the app to your Atlassian site. This may take a moment"

This tenant is on the Free plan, so I can't open a support ticket directly. Has anyone encountered this issue or found a workaround?

Thanks!

[Christopher St-Pierre · Accepted solution]

Thanks Arkadiusz for you quick reply.

I tried installing the gitlab app and got the same result.

SOLUTION

After looking deeper, the app was installed but not configured in

Marketplace apps -> Github for Atlassian -> Configure

({tenantURL}/plugins/servlet/ac/com.github.integration.production/spa-index-page?ac.from=homepage)

After configuring the app there it worked. I think it is more of a UX problem. If the process had failed, saying app not configured, I would have got it. 

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community @Christopher St-Pierre 

That´s not True. You still can Open Ticket through Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Did another Marketplace App fail same way ?

Best,

Arek🤠