Unable to grant access to jira core even though they have site access

I am trying to give access to a user who is having trouble logging in. Can you assist. SEe image cant give access.png

2 answers

0 votes

Can you tell me why yet?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

0 votes

@Tracy Miller could you upload an image of the error the user is getting?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Nevermind...I see it :)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

The screen shot is what I see as the admin. I cannot grant permission to Jira.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

I need help in getting access to a user--why can:t I?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.