Unable to get a quote

[Gina Wolf]

I have been trying to get a quote since February 28, 2026 and tried since then to get a quote following the provided steps from the support system. No one has contacted me back.

[Evgenii]

Hi, @Gina Wolf 

It's strange, because usually billing support is pretty fast to answer. I asked Atlassian Support for assistance

We received your request. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[Gina Wolf]

Usually, they are good. Wondering why the delay?

[Anastasiia Dimnych]

Hi @Gina Wolf,

I've located your case — it's already assigned and being processed. I'm following up internally on the expected timeline. You'll receive an update either directly in your support ticket (GROWTH-3445954) or from me here once I have more information.

Apologies for delay!

Best regards,

Anastasiia