Unable to find billing information

[Sehreen Jafry]

I have updated my card information but Atlassian seems to keep billing my previous card information. when I go to the Billing console, next to my new card, I see '0 subscriptions'. Even though I have active subscriptions for jira, confluence and those are being charged to my previous card. Is there another hidden area, where my old card information would be added and it continues to bill my previous card.

[Trudy Claspill]

Hello @Sehreen Jafry 

Are you using the "Original" or "Improved" billing experience?

https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/

If the documentation doesn't provide sufficient guidance, you can reach out directly to Atlassian concerning billing issues here:

https://www.atlassian.com/company/contact/purchasing-licensing#/