Unable to fetch the server ID for the non prod instance

[Praveen]

Hi, We have purchased new licenses for Jira Software DC. We are trying to use it to upgrade one of our non-prod instances. Now I am unable to fetch the server ID for the non prod instance. Can you help in fixing this.

[Andy Heinzer]

Hi Praveen,

I understand that you are looking to apply a Data Center license to an existing non-production Jira site you have, but are unable to locate the Server ID on that server.

The Server ID is really only needed when a new license is first being generated on https://my.atlassian.com.  If the Jira site is already up and running, you can follow the steps in Finding your Server ID to locate that server ID.   Or if the Jira site is in the setup wizard, you can also find the Server ID during that setup phase.

If neither of those work for you, you could use the https://my.atlassian.com site to try to find the server ID.  If you can login to that site with the account that previously generated a previous license for this non-prod Jira site, you should be able to find out what the Server ID is there, provided that you are either the billing or technical contact of that previous license.  This is also true of past evaluation licenses.

As a last resort, you could also try to lookup the server ID via the SQL database that Jira is using.  Steps to do this are in Change the server ID for an instance of Jira server.  Pardon the title of that KB, we don't intend to change the server ID here, but it does have this query to help you find the existing server ID here:

select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

Please try these steps and let me know if you run into any problems.

Cheers,

Andy

[Praveen]

Hey Andy, 

The problem was server ID was in a wrong format it was in 8-4-4-4-8 pattern instead of 4-4-4-4 pattern. Anyways I used the steps from that link to generate a new server ID and substitute that inplace of the wrong one.

Now it works fine!