Unable to enable XRAY plugin for Jira

[Kazim Baig]

Hello,

We getting bellow error while we try to enable XRAY plugin for Jira. Has anyone faced the same issue?

[Stefan Salzl · Accepted solution]

Hi @Kazim Baig 

as your screenshot pointing out you are trying to run a version that considers Jira to be version 9.x

see the following link for version history/dependency:

https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira/version-history

Nevertheless there is a version of 6.2.8 to run against v8 Jira. Just choose the jar file of xray that matches the version of your jira instance.

Best
Stefan

[Radek Dostál]

You need to look into {{ jira home }}/log/atlassian-jira.log to find out more details. Plugins can fail to enable, the log will likely point you in the direction why it failed.

However, Xray being a long and stable commercial app, it didn't just stop working all of a sudden - have there been any changes to your instance? e.g. new plugins, version upgrades, different db, java, etc.

[Stefan Salzl]

Hi @Kazim Baig 

one thing I would check is the version of your Jira instance. Is it running DataCenter license version 9.x ?

Best
Stefan

[Kazim Baig]

Hi @Stefan Salzl 

We are on version 8.22.0 (Commercial (Data Center))

Regards,

Kazim