Unable to delete my Atlassian account — last billing admin

[_Ali]

Hello,

I'm trying to permanently delete my Atlassian account, but I get the error: "You can't delete your account because you are the last billing admin of a transaction account that has one or more active entitlements / non-cancelled subscriptions."

All my products are on the Free plan and I have no paid subscriptions, yet the system still blocks the deletion.

My organization: ba-azm
My site: ba-azm.atlassian.net
Products/entitlements showing: Jira (Projects), Goals, Teams, Rovo Credits — all Free.

Could you please:
1. Remove all active entitlements associated with my account/organization, and
2. Delete the ba-azm site and organization,
so that I can proceed to delete my Atlassian account.

I am the sole admin and there is no other user to transfer billing admin to. Please let me know if you need any verification from my side.

Thank you.

[Arkadiusz Wroblewski]

Hello @_Ali 

Please open an Ticket here. Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Rovo are "Sticky" one, and often can´t be removed alone.

Best,

Arkadiusz🤠

[Arkadiusz Wroblewski]