Unable to create Jira tickets for single project through Incoming mail handler

[Ram Raj]

Hello There,

We are using Incoming Mail Handler and the type is (Create New issue or add a comment to an existing ticket)  for Jira ticket creation,

since one week the tickets are not creating for one single project and we are using single server (the server instance of Jira not DC). 

For all other projects the tickets are creating without any issue. 

Could any one help me what is the issue for that specific single project and why the tickets are not creating.

Adding the screenshot for reference.

Thanks in Advance !!

Regards,

Ramakrishna.

[Brant Schroeder]

@Ram Raj does the account have access to the project?