Unable to connect to REST service

[sowmya sharma]

java.io.IOException: Server returned HTTP response code: 400 for URL: https://jiraintegrationplanit.atlassian.net/rest/api/2/search?jqlBuild step 'Jira Issue Updater' marked build as failure

[Bastian Stehmann]

Hi @Sowmya Shettipally,

welcome to the community.

The way you posted your request, it is a escaping problem, I think. You can please post your original request to make sure that that is not the problem and give us some more information what you want to do?

[Sudha Rao]

Hi Bastian,

JIRA Update Results Recorder
-------------------------------------------------------
Unable to connect to REST service
java.net.ConnectException: Connection timed out (Connection timed out)Updating JIRA tickets
Operation: Add a comment
Updating ticket: AIS-15998
ERROR Updating jira notifications
net.rcarz.jiraclient.JiraException: Failed to retrieve issue AIS-15998
 at net.rcarz.jiraclient.Issue.realGet(Issue.java:700)
 at net.rcarz.jiraclient.Issue.get(Issue.java:723)
 at net.rcarz.jiraclient.JiraClient.getIssue(JiraClient.java:90)
 at org.jenkinsci.plugins.jiraext.svc.impl.JiraClientSvcImpl.addCommentToTicket(JiraClientSvcImpl.java:78)
 at org.jenkinsci.plugins.jiraext.view.AddComment.perform(AddComment.java:78)
 at org.jenkinsci.plugins.jiraext.view.JiraExtPublisherStep.perform(JiraExtPublisherStep.java:66)
 at hudson.tasks.BuildStepMonitor$1.perform(BuildStepMonitor.java:20)
 at hudson.model.AbstractBuild$AbstractBuildExecution.perform(AbstractBuild.java:744)
 at hudson.model.AbstractBuild$AbstractBuildExecution.performAllBuildSteps(AbstractBuild.java:690)
 at hudson.model.Build$BuildExecution.post2(Build.java:186)
 at hudson.model.AbstractBuild$AbstractBuildExecution.post(AbstractBuild.java:635)
 at hudson.model.Run.execute(Run.java:1823)
 at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
 at hudson.model.ResourceController.execute(ResourceController.java:97)
 at hudson.model.Executor.run(Executor.java:429)
Caused by: java.net.SocketTimeoutException: connect timed out
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
 at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
 at java.net.Socket.connect(Socket.java:589)
 at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:542)
 at org.apache.http.conn.ssl.SSLSocketFactory.connectSocket(SSLSocketFactory.java:414)
 at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:180)
 at org.apache.http.impl.conn.ManagedClientConnectionImpl.open(ManagedClientConnectionImpl.java:326)
 at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:610)
 at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:445)
 at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:835)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
 at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
 at net.rcarz.jiraclient.RestClient.request(RestClient.java:126)
 at net.rcarz.jiraclient.RestClient.get(RestClient.java:243)
 at net.rcarz.jiraclient.Issue.realGet(Issue.java:698)
 ... 14 more
Finish updating JIRA tickets

I am getting this error : when i try updating through Jira Issue Updated / Jira-EXT or using Jira Plugin. Does not seem to identify Jira URL. Proxy is set in jenkins and I see, rest API is installed by default. ( Wiki Jira Plugin reference). However i am not successful in connecting to Jira and updating. 

Jenkins version : Jenkins ver. 2.121.2

[Bastian Stehmann]

Hi,

Your connection timed out. So there is a problem with the connection between your servers maybe. Can you double check the proxy settings. 

[Sudha Rao]

Hi Bastian, 

I am trying to connect to Jira on Cloud. 

Tried using Jira plugin, jira-ext, Issue updater, to connect through URL, authentication to Jira etc, but none seem to work. 

Is there a possibility to connect to Jira on Cloud from Jenkins ? 

Was not successful in finding a blog as well which allows me to do this. 

Regards,

Sudha

[Bastian Stehmann]

Can you try, if you can reach Jira from Jenkins at all, so that we can be sure, that it is not a connection/proxy problem.