Unable to attach Images and Videos to jira tickets

[Tonka Morris]

All day Experiencing a problem with attaching images and videos to Jira tickets. The system is currently not allowing the successful attachment of files, or sometimes it looks like it was saved but when I revisit the ticket the assets are not attached. sometimes the Save button just stays disabled.

example of aa video MPEG-4 movie - 9.8 MB

and other examples of images  PNG image - 7.4 MB 

[Ste Wright]

Hi @Tonka Morris 

Is this happening with all attachments, or just these ones?

Try some other file types, and also some smaller attachments to see if any of those work.

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It might be that there's a file size limit on your instance - to check this, you'll need to be a Product Admin, and then...

• Go to Settings (cog icon in top-right) > System
• Select Attachments from the left-hand menu
• Check the Attachment Size is big enough to accomodate these files

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Let us know how things go!

Ste

[Christopher Maxwell]

Hi @Tonka Morris , welcome to the Atlassian Community Forums!

Stephen had some good ideas.

I'm assuming you've been able to successfully attach images previously?

Another possible issue is if "insert a file" is hit before the upload has finished. That's a known, low-priority, bug: https://jira.atlassian.com/browse/JRACLOUD-72813 

[Tonka Morris]

Yes that is correct I was able to successfully attach images and videos previously

[Tonka Morris]

Following the insert steps I now get ATTACHMENT_VALIDATION_ERROR 

[Christopher Maxwell]

@Tonka Morris Try logging out and then back in.

Also, double-check permissions to ensure you have permission to attach files to the project.