Unable to add users to Teams

[brian steele]

Thanks all in advance for reading my little novel here. 

I received notification from a user that they were not able to view teams from within the dropdown. When I ghosted the user I was able to get the teams dropdown to populate. However, the user was not. Regardless of what browser they used. They also rebooted their computer, just in case. This is the only user that's reported this issue. 

As part of my research I removed them from the team and tried to add them back to see if a "reboot" would do the trick. When I try to add them back, I get an error that states "We can’t add {{userName}}. They may not have access to teams in your organization."

When I tried to create a new team and import the users over, the initial user was able to be added. However, two of the other users were not. They presented with the same error message as the original. 

This leads me to believe there is a Project permission for the unified teams that I'm missing somewhere. I checked those, and wasn't able to find a "Teams" specific permission. 

How can I get them access to "teams in our organization"?  

Workflow

I'm not sure what other information would be helpful, but here is the workflow. 

1. User reports they cannot see or select a team from a story screen. The field exists, but the drop down menu only populates with "None"
2. I ghost the user to recreate the issue. When I open the same issue and select the drop down, the menu populates with all of the available teams. 
3. I went looking for the "Plan-Only" teams that we've been using to id our teams. But that option is no longer available. 
4. Found the new unified teams section. Found the team and removed the user. 
5. Attempted to add the user back to the team and I get the error message "We can’t add {{userName}}. They may not have access to teams in your organization."
6. I try to add the user to every team we have but I get the same error message. 

[brian steele · Accepted solution]

This seemed to resolve itself.  ¯\_(ツ)_/¯

[Mohanraj Thangamuthu]

Hello, Good day. Kindly check the below settings from this link : https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/

1. Uncheck Required: Users with private domains can freely join your product without any approval from an organization admin. Unchecking this option creates an ‘open site/product’ and users won’t be able to use Atlassian teams.

[brian steele]

Hello Mohanraj,

Thank you for your response. I did give this a shot, unfortunately it didn't seem to affect this user at all. Specifically when it comes to adding them to the unified team.

This isn't a new user. They had access and were able to assign teams just a few weeks ago. They aren't contractors and aren't trying to access the JIRA instance from an outside domain. So I'm not sure this is the right direction. 

I added a bit more context to the original post. Hopefully that will provide more clarity. 

Thanks again for the help. 

[Sven Cowart]

Hello, I am experiencing the same issue as @brian steele — we also arrived at that state in the same manner.

I've tried unchecking "required", but unfortunately, that did not solve the problem.  Nor is it the behavior we want.  This user we are having an issue with was invited and approved.