Unable to add the external email in Channels > Emails

[Sanjeev Gnyawali]

Whenever I try to add company domain email address or even try with personal gmail account, it is not allowing me to use it for ticket creation.  I tried to add external email with company domain email and receive this one. Who need to approved this? 

[Fazila Ashraf]

Hi @Sanjeev Gnyawali 

When you added the gmail account to the project, did you have to authorize it? Have you tried https://support.atlassian.com/jira/kb/unable-to-connect-google-email-account-to-service-project/ ?

[Sanjeev Gnyawali]

No, it didn't. I need to keep my organisation email account so that users can send a request in that ID to create a ticket. 

However, it said 

Request pending

Your admin has been notified of your request to access this app. Once your admin reviews the request you will be notified via email.

[Fazila Ashraf]

Sorry i dont understand. What 'you didnt'? 

On the message of admin review, have you checked with your jira admins and mailbox admins?

[Arkadiusz Wroblewski]

Hello @Sanjeev Gnyawali 

Your screenshot shows a notification with the option to click **View error details**.

What do you see when you click there?

[Sanjeev Gnyawali]

When I click there it says it has been temporarily disable as it can’t authorized it. 

[Sanjeev Gnyawali]

However, it said 

Request pending

Your admin has been notified of your request to access this app. Once your admin reviews the request you will be notified via email.

[Arkadiusz Wroblewski]

@Sanjeev Gnyawali 

the blocker is actually on the Microsoft 365 / Entra ID side, not Jira. Because your organization doesn't allow users to grant app permissions themselves, a Microsoft admin needs to approve this.

Have them check for the pending request under Entra ID > Enterprise applications > Admin consent requests. Once they grant the approval, you can head back to Jira and finish connecting the mailbox.

Actually to Perform that Cleanly you should have Admin Permission in Jira.