Unable to activate a deactivated user

[Faisal Nasim]

Team,

We are unable to add a deactivated client user  We had suspended this user earlier due to inactivity, and now access is required again. When I searched the user, it appeared as deactivated with no option to reactivate. According to the Jira community, the solution is to remove the account and then invite the user again. I followed that process, but I’m currently unable to send a new invite. From the Project -> People page -> its got successful but then appeared activated. Any resolution?

Kindly help, its urgent.

[Valerie Knapp]

Hi @Faisal Nasim , welcome to the Atlassian Community and thanks for your post.

Are you a user access admin / org admin for your site? If not, please speak to someone in your company about this issue.

If you have a deactivated or suspended user, you would need to modify this in the admin.atlassian.com page - https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/ 

Inviting them to a project inside of Jira, depending on your site's configuration, will not re-activate the user.

Best wishes