Unable to activate Confluce app with Jira free account

[Michele Zambelli]

Hi,

I am trying to add Confluence to my existing Atlassian site, but I am getting the following error: "Unable to add app. This can happen when a site is behind on payments."

I am currently on a Free plan and I do not believe there are any pending payments on my account. Could you please check whether there is a billing issue flagged on my site and help me resolve it so I can activate Confluence?

Thank you.

[Marc -Devoteam-]

Hi @Michele Zambelli 

This can't be done by member of the community as we are users like you.

Within Atlassian administration of you instance,  check the Billing section, if you can't access this, contact your org admin

Otherwise please raise an issue via Atlassian Support and choose the Billing, payments and licensing option.

[Michele Zambelli]

Thanks!

[Marc -Devoteam-]

Hi @Michele Zambelli 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.